|Location:||Virar (East), Maharashtra|
CUSTOMER SUCCESS ENGINEER
****Apply only if you have minimum 1 year experience ****
****Apply only if Mumbai as Job Location is comfortable for you***
The client is is the hub powering Omni channel content, digital experiences and personalized customer journeys. It is the industry leader in the headless Content Management System (CMS) Category. Avid promoters of a business' product or service - Amway, Best Buy, Cisco, Dell, Ellie Mae, Express, Farm Bureau Insurance, J.D. Power, Marriott, Martha Stewart, Miami HEAT, and Sky. Content stack sits at the heart of an award-winning Digital Experience Platform (DXP) and is the exclusive API-first CMS for the SAP Cloud.
Customer Success Engineer are support specialists that work for companies assisting customers in resolving our product-related issues. They may also sometimes be called Customer Support specialists. Excellent communication, customer service and problem-solving skills are a must working in 24/7 shifts.
Customer Success Engineer must have a basic understanding of hardware and software, since they spend a good portion of time answering questions about hardware and software problems. They may work for organizations, vendors, or companies that need support with our product. Customer Success Engineer will work solely in a technical support capacity, manage customer questions directly via telephone, e-mail or chat. Support technicians may also train users in the use of new service and software.
Excellent oral and written communication
Excellent interpersonal skills
Answer questions, and guide customers
Troubleshoot issues encountered while using the software and provide actionable steps to resolve them
Provide support to customers via chat, email and calls
Attention to Detail
Increase Customer Retention
Worked with traditional CMS platforms like Wordpress, Drupal etc
Understanding of REST, APIs and JSON